Managing NerveCenter - Managing NerveCenter Alarm Actions - Configuring NerveCenter to Send Microsoft Mail -
Specifying an SMTP Server for Mail Notification      Configuring NerveCenter to Send Microsoft Mail while Running NerveCenter Server as an Process

Configuring NerveCenter to Send Microsoft Mail

In the event of noteworthy network conditions, NerveCenter can alert the necessary person via e-mail. NerveCenter currently offers two options for having a behavior model send an e-mail message:

• With an SMTP server. (See Specifying an SMTP Server for Mail Notification.)
• With a Microsoft Exchange server.

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     To use the Microsoft mail alarm action, the NerveCenter Server must be running on a Windows platform.

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The recipient or recipients of the Microsoft mail message is specified when the behavior model is created. However, before this message can be sent, the administrator must configure the Exchange profile that is sending the message.

There are two possible scenarios recommended for configuring the profile sending Microsoft Mail. In both cases a Microsoft Exchange Server administrator will need to create and designate a Microsoft Exchange mailbox specifically for NerveCenter purposes. The two different scenarios depend on how you will be running the NerveCenter Server:

• Configuring NerveCenter to Send Microsoft Mail while Running NerveCenter Server as a Service
• Configuring NerveCenter to Send Microsoft Mail while Running NerveCenter Server as an Process

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     There are other scenarios in which the Microsoft Mail action can be used without creating a global NerveCenter group or account. However, other scenarios involve switching Exchange profiles every time a new user logs on to the machine running NerveCenter.

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Configuring NerveCenter to Send Microsoft Mail while Running NerveCenter Server as a Service

It is recommended that you run the NerveCenter Server as a Windows service because is simplifies accounts and other network domain concerns. To configure NerveCenter to send Microsoft mail properly, you must have a network administrator create a separate NerveCenter account and Exchange mailbox.

 
  To configure NerveCenter to send Microsoft mail while running NerveCenter Server as a service:

1. Have your Microsoft Exchange Server administrator create a mailbox for NerveCenter purposes.

   Although the mailbox name could be anything, for ease of use it is recommended you ask your Microsoft Exchange Server administrator to use the name NerveCenter.

2. Have your network administrator create an account in the Primary Domain Controller with access rights to the NerveCenter-designated mailbox created in step 1.

   Although the account name could be anything, for ease of use it is recommended you ask your administrator to use the name NerveCenter.

3. Change the account under which the NerveCenter Server service will be running.

   By default, when NerveCenter Server is installed as a service it is placed under the system account. To change the account:

   1. From the Start menu, select Settings, then Control Panel.
   2. Double-click the Services icon.

      The Services window appears.

   3. In the Service list, highlight NerveCenter and select Startup.

      The NerveCenter Service window opens.

      

   4. In the Log On As area, select This Account.

      The System Account setting is deselected.

   5. In the This Account field, select the NerveCenter-designated account created in step 2.
   6. In the Password and Confirm Password fields, type the password assigned to the NerveCenter-designated account.
   7. Select OK.

      You have now specified that the NerveCenter Server service will run under the NerveCenter-designated account that has access rights to the NerveCenter-designated mailbox in the Microsoft Exchange Server.

4. On the machine that will run NerveCenter Server, create a NerveCenter-designated Exchange profile to point to the machine hosting the Microsoft Exchange Server and the NerveCenter-designated mailbox created in step 1.

   Although the account name could be anything, for ease of use it is recommended you use the name NerveCenter.

5. Open the NerveCenter Administrator and connect to the appropriate NerveCenter Server. See Connecting Administrator to a NerveCenter Server on page 38.
6. Select the Actions tab.

   The Actions tab appears.

   

7. In the Exchange Profile field, type the name of the NerveCenter-designated profile created in step 4.
8. Select Save.

Users can now include a Microsoft Mail action in their behavior models. The message will be sent from the mailbox created in step 1.