White Papers
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NerveCenter Integration with Micromuse Netcool/OMNIbus - Overview -
Recent trends within the communication industry have given rise to software tools designed to provide immediate support for real-time business and technology services. This type of service-level management is illustrated in the following diagram.
In the event of an outage, administrators can quickly determine which device caused the problem, which customers and services are impacted, and how the condition affects their service level agreements.
Click the thumbnail above to view full-sized image.
Internet, cellular, network, and other service providers all need a way to ensure the availability of services, devices, and applications in any IT environment. Service-oriented tools provide administrators the status of business and technology services being provided to the users. These tools do not necessarily replace network management platforms; rather, they can extend a platform's capability to provide real-time service-oriented views of the network.
The Micromuse Netcool/OMNIbus suite of tools has emerged as a viable solution for enterprises concerned with the availability, reliability, and quality of direct communication technologies. By partnering with key vendors like OPEN, Micromuse enables network administrators to organize, measure, predict, and improve service levels for applications, database systems, network devices, and business-critical services such as virtual private networks or Internet connections. In the event of an outage, administrators can quickly determine which device caused the problem, which customers and services are impacted, and how the condition affects their service level agreements.
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| Please send comments or corrections to Information Development | This file was last updated on 10 October 2000 |